Products concerned
- Premium reports
- Certifications and certified profiles
- QR codes and verification pages
- Enterprise packs (B2B)
- B2B subscriptions
Free products
The free test and free features are not eligible for any refund (no payment is made).
Digital products
Our products are immediately-delivered digital goods. Refunds are, by nature, limited.
No refund after
- full report delivery,
- certificate generation,
- QR code generation,
- any completed digital delivery.
Exceptions
A refund may be granted in the event of a technical failure attributable to us that prevents delivery, or in the event of duplicate billing. Such requests are made through the contact form (category "Support"), quoting your order reference.
EU consumers
Under European Union law, the 14-day withdrawal right may not apply to digital content whose performance has begun with your agreement and acknowledgment of the loss of the withdrawal right. By confirming the purchase of an immediate digital deliverable, you expressly request its immediate performance.
For any refund request, use the contact form with your order reference.